Now TV Remote Not Working (Troubleshooting Tips)

Are you having issues with your NOW TV remote? Well, today we’re helping you fix your remote control in a matter of minutes! We have amazing tips for users with smart Now TV remotes, as well as for those who have the regular NOW TV remote.

Now TV Remote Not Working

What to do If You Have the Standard Now TV Remote?

Users with the Smart Box with Freeview and the black NOW Box will have the regular NOW remote to work with. The standard model features Infrared light which helps the gadget communicate with the TV. That is why some of the steps you’ll have to take in your troubleshooting process would require you to be mindful of the state of your IR light.

Now TV Remote

1. Remove the Batteries from Your Remote

Your first step in trying to fix your NOW remote control should be removing the batteries from the gadget. Then, you should examine the state of the batteries and the remote as there might be something wrong with the connection. After that, you can put the batteries back in and test out the remote. 

removing the batteries from the gadget

In case the remote control is still not working, it might be best to replace the batteries. Both batteries in your new set should be from the same manufacturer and should not be rechargeable. When you’re placing your new batteries, you’ll need to make sure that their placement matches the polarity written on the battery case of the remote.

2. Get Rid of Any Obstacles between the Remote Control and Your TV Box

You should come as close to the TV Box as possible and point directly to the Box when using the remote. If it’s working, then the obstacles between your two devices are to blame for your issue. So, you should do everything you can to help them connect without issues.

Larger furniture and appliances between the TV Box and the remote could disrupt the IR signal coming from the remote. As a result, the connection between these two devices will be harder to achieve. Thus, you should free up the space between your TV Box and the remote.

3. Examine the IR Signal

If you suspect that your remote isn’t sending the IR signal at all, there is a way to check that. You should grab your camera or your smartphone. Then, you should turn the camera on and hold it in front of the remote control. In case the IR signal is flashing when you’re pressing buttons on the remote, the gadget is working properly. In case it isn’t, it’s time to get a new remote.

This hack works because a camera can detect a wider range of light wavelengths than you can. Thus, you may not be able to see the light with your eye, but your camera can. Experts also recommend that you use the front camera when doing this hack via your phone as it can better detect the IR light than the regular one.

Testing the IR Blaster on Your Now TV Remote Using Your Smartphone’s Camera

What to do If You are Using the Smart Now TV Remote

A smart TV remote works with Smart Box with 4K and Voice Search and the NOW Smart Stick. It pairs with the TV Box and the Smart Stick via your wireless network. Therefore, you won’t need to point it directly to the device you’re trying to connect with.

Smart Now TV Remote

1. Restart the Connection between Your Device and the Remote

Something may have gone wrong with the connection between your stick/box and your remote. You’ll fix most of these. kinds of issues by simply restarting that connection. To do that, you should open the battery compartment on the remote and remove the batteries. Then, you should unplug your Smart Box or the Smart Stick and wait for a minute or two.

After that, you can plug your device back in and wait until the home screen appears on the TV. Then, you should place the batteries into the remote. You should give your devices a few minutes to connect

2. Re-Pair the Remote Control with the Device

If resetting the connection between your devices didn’t work, you can try something else. Re-pairing the remote and your Smart Stick/Box will require you to first remove the batteries from the remote. After that, you can again unplug your device from the power source and wait a couple of minutes before plugging it back in. 

Next, wait for the home screen to appear on the TV and put the batteries back into your remote control. You should then find the pairing button that’s located below the battery compartment, on the right. You’ll have to hold it for three to five seconds or until you see the pairing light on the remote flashing. You should give your devices a few minutes to connect.

Pairing Button

In case the remote light isn’t flashing, you can repeat the whole process a couple of times. If the issue persists, you may need to replace your batteries and try again.

3. Use Your iPhone as a Remote Control

If your remote control is still having issues with connecting to your smart device, you can download the NOW app on your iPhone to use the phone as a remote control. Before you open the app, you’ll need to make sure that your Smart Stick or Box and your iPhone are connected to the same wireless network. 

Then, you can open the app and click on the Now device icon. You’ll find it at the top of the screen. You’ll see a list of smart devices you can connect to. Simply tap on yours and choose Connect. A message will then appear informing you that the connection has been established. You can then find the content you want to watch on your phone and select the Watch on TV option to play it. 

In addition, you have the option to transform your phone into an actual remote that you can use to control the TV. You’ll just have to tap on the Show Remote feature which is located at the bottom of the screen.

Now TV App Remote

Now TV App Remote (credit – Now)

In Conclusion

There you have it – a full list of the options you have to get your NOW TV remote to start working again. If none of the tips worked, you may have to get a new remote control. Before you do that, it’s wise to first contact customer support and check whether the connection issue is with the smart device you’re using. That will save you from wasting money on new remote control.


Question: Where is the Reset button on the NOW TV remote? 

Answer: The NOW TV remote does not have an actual reset button. If you want to reset your connection, you’ll do that by resetting the smart device you’re linking the remote control to. On your Smart Stick, you’ll see the button on the side.

The Smart Box has the Reset button at the bottom of the box. In case you want to simply reset the device, you should press the button once. If you opt for a factory reset, you’ll have to hold the button for six to ten seconds.

Question: How do I get my new NOW TV remote to work?

Answer: A new NOW TV remote usually doesn’t come with batteries. So, before using it, you’ll need to insert two new batteries into your gadget. Regardless of the type of device you have, the remote should pair with your device automatically. In case it doesn’t, you can try moving closer to the TV box and test out the remote again.   

Question: Why is my remote not working even with new batteries?

Answer: You can reset the connection between your TV and the remote control to try to remove any improperly set up configurations that may be causing your issue. If that doesn’t work, you could clean your remote control as dirt and debris may have jammed the buttons or caused issues with the connection. You can use alcohol and a cloth to clean your remote. Then, you should use a cotton swab to remove the dirt from the buttons.

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